Terms of Service

These Terms of Service constitute a legally binding agreement between you and PRL, Inc. (together with its affiliates, “Multiple”, “we,” “our” or “us”) governing your use of our products, services, and website (the “Site” and collectively with the foregoing, the “Services”).

YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE “I AGREE” OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP OR ANY APP UPGRADES, USING THE APP ON YOUR MOBILE DEVICE, OR ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE OR THE APP. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.  These Terms of Service are effective as of the date you first click “I agree” (or similar button or checkbox) or use or access the Services, whichever is earlier.  If you accept or agree to these Terms of Service on behalf of your employer or another legal entity, you represent and warrant that (i) you have full legal authority to bind your employer or such entity to these Terms of Services; (ii) you have read and understand these Terms of Service; and (iii) you agree to these Terms of Service on behalf of the party that you represent.  In such event, “you” and “your” will refer and apply to your employer or such other legal entity.

Any personal data you submit to us or which we collect about you is governed by our Privacy Policy (“Privacy Policy”), available at https://www.multiple.dev/privacy-policy.  You acknowledge that by using the Services, you have reviewed the Privacy Policy.  The Privacy Policy is incorporated by reference into these Terms of Service and together form and are hereinafter referred to as this “Agreement.”

PLEASE NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN YOU AND MULTIPLE CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13). PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING, IF APPLICABLE, YOUR RIGHT TO OPT OUT OF ARBITRATION.

1. Our Services

Services Description. We offer internet-accessible software designed to load-test your own application program interface(s) (“APIs”), servers, databases, and other systems (collectively, “Customer Systems”). The Services employ virtual users to simulate usage of and evaluate the capacity and robustness of Customer Systems.  

Access and Use Right. Subject to the terms and condition of this Agreement, we will use commercially reasonable efforts consistent with prevailing industry standards to (i) provide you with access to and use of the Services and (ii) maintain the Services in a manner which minimizes errors and interruptions thereto.

2. Account, Password, Security, and Mobile Phone Use

Account Registration. You must register with Multiple and create an account to use the Services (an “Account”) and as part of that process you will be requested to provide certain information, including without limitation your full name, phone number, and email address.  By using the Services, you agree to provide true, accurate, current and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current and complete. You are the sole authorized user of your Account. You are responsible for maintaining the confidentiality of any log-in, password (including one-time login codes), and Account number provided by you or given to you by Multiple for accessing the Services. You are solely and fully responsible for all activities that occur under your password or Account, even if not authorized by you. Multiple has no control over the use of any user’s Account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or Account or you suspect any other breach of security, you agree to contact Multiple immediately.

Account Owner. The person signing up for the Services will be the contracting party (“Account Owner”) for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account we provide to the Account Owner in connection with the Services; provided, however, that if you are signing up for the Services on behalf of your employer, your employer shall be the Account Owner. As the Account Owner, you are solely responsible for complying with compliance with these Terms of Service and only you are entitled to all benefits accruing thereto. Your Account is not transferable to any other person or account. You must immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of our security or the security of your Account.

Team Members. If your employees and/or other service providers (“Team Members”) will access and use the Services, each Team Member must register their own Account in accordance herewith, including identifying usernames and passwords (including one-time login codes) for each. The Account Owner hereby acknowledges and agrees that it shall be solely responsible for ensuring Team Members’ compliance with the terms and conditions of these Terms of Service and shall be liable for any breach of these Terms of Service by a Team Member.

Equipment. You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment”).  You shall also be responsible for maintaining the security of the Equipment, Accounts, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or the Equipment with or without your knowledge or consent. We may not and shall not be held liable for any disruption to the Services that result from your Equipment failures nor shall we be held liable for any disruption to your Equipment or to Customer Systems resulting from your use of the Services.

Mobile Phone Consent. By providing your mobile phone number and using the Services, you hereby affirmatively consent to Multiple’s use of your mobile phone number for calls and recurring texts, (including with an autodialer and/or prerecorded voice) to (i) perform and improve upon the Services, (ii) facilitate the carrying out our Services, and (iii) provide you with information and reminders regarding your registration, changes and updates, service outages or alterations. These calls and texts may include, among other things, push notifications and other reminders delivered through our App.  Multiple will not assess any charges for calls or texts, but standard message, data or other charges from your wireless carrier may apply. You may opt-out of receiving texts messages from us by modifying your Account settings on the Site or the App, texting “STOP” in response to any texts, or by emailing support@multiple.dev and specifying you want to opt-out of texts. You may opt-out of receiving calls from us by stating that you no longer wish to receive calls during any call with us, or by emailing support@multiple.dev and specifying you want to opt-out of calls. You understand that we may send you a text confirming any opt-out by you.

3. Subscriptions, Term, Termination, Billing and Payment

Unless otherwise agreed to by you and the Company in a writing executed by both parties, the following terms and conditions will govern you Subscription (as defined below) to the Services, payment of fees due and owing pursuant to your purchase of a Subscription.

Subscriptions. Some of our Services are billed on a subscription basis (“Subscription(s)”). Subscriptions are billed either monthly (“Monthly Subscription(s)”) or annually (“Annual Subscription(s)”). Monthly Subscriptions are billed in arrears. Annual Subscriptions are billed in advance. When you sign up for a Subscription, you will be required to self-select the Subscription package (e.g., Free, Pro, Enterprise) from the options posted to the Services (“Subscription Plan(s)”). Subscription Plan pricing is posted to the Services.

Credits. Subscription Plan pricing is based on the number of Credits available to you during your Subscription Plan’s Term. “Credits” represent the amount of your Services usage the Term. We may use words other than “Credits” on the Services to describe the usage metric of a Subscription Plan (e.g., “virtual user hours”) that are intended to convey an intuitive understanding of how your usage is calculated and are “Credits” for purposes of these Terms of Service. You can view your currently available Credits on the Services. Unused Credits expire at the end of the then-current Term and may not be carried over to any Renewal Term.

Additional Credits. If you anticipate needing Credits in excess of your self-selected Subscription Plan’s Credit limit, you may purchase additional Credits (“Additional Credits”) at the prices posted to the Services. Additional Credits must be purchased prior to the commencement of the then-current Term and may not be carried over to any Renewal Term.

Overage Credits. If you exceed the sum of (i) your Subscription Plan’s Credit limit and (ii) any Additional Credits you have purchased, you will incur additional charges for the prior billing cycle based on your actual usage in excess of such Credits (“Overage Credits”) at the prices posted to the Services.

Free Trials. We may, in our sole discretion, offer a Subscription with a free (“Free Trial”), which may be for a limited or unlimited period of time or for a specified number of Credits or any other limitation we deem appropriate, in our sole discretion. At any time, and without notice, the Company reserves the right to (i) modify these Terms of Service regarding Free Trials, or (ii) cancel such Free Trial offer.

Subscription Term: The initial term of your Subscription shall be set forth on the Services (the “Initial Term”) and your Subscription shall automatically renew for additional periods of the same duration as the Initial Term (each a “Renewal Term”, and all such renewal terms together with the Initial Term, the “Term”), unless this Agreement is earlier terminated in accordance with the provisions of Section 7 below.

Fees. Subscription Plan, Additional Credit, and Overage Credit pricing and other fees associated with the Services are posted to the Services (“Fee(s)”). We may, in our sole discretion and at any time, modify the Fees or institute new charges and fees. Any such Fee modification will become effective at the end of the then-current Term. We will provide you with reasonable prior notice of any change in Fees (which may be sent by email). Your continued use of the Services after a Fee change comes into effect constitutes your agreement to pay the modified Fee amount.

Disputed Fees. If you believe you have been billed incorrectly, you must contact us no later than sixty (60) days after the closing date on the first billing statement in which the error or problem appeared in order to receive an adjustment or credit.  Inquiries should be directed to our billing department at support@multiple.dev.

Payment Processing. Payment and any other expenses must be paid through the third-party payment processing system (the “PSP”, which may include, but is not limited to, Stripe, Inc. and its affiliates (collectively, “Stripe”)) as indicated on the Services.  You may be required to register with the PSP, agree to terms of service of the PSP, provide your payment details to the PSP and go through a vetting process at the request of the PSP to set up an account with the PSP (the “PSP Services Agreement”). By accepting these Terms of Service, you agree that you have downloaded or printed, and reviewed and agreed to, the PSP Services Agreement. Please note that Multiple is not a party to the PSP Services Agreement and that you, the PSP and any other parties listed in the PSP Services Agreement are the parties to the PSP Services Agreement and that Multiple has no obligations, responsibility or liability to any user or any other party under the PSP Services Agreement.

Payment processing services provided by Stripe are subject to the Stripe terms and conditions and other policies available at https://stripe.com/legal and Stripe’s Global Privacy Policy available at https://stripe.com/privacy (collectively, the "Stripe Agreements"). By agreeing to these Terms of Service, users that use the payment functions of the Service also agree to be bound by the Stripe Agreements from time to time. You hereby authorize Stripe to store and continue billing your specified payment method even after such payment method has expired, to avoid interruptions in payment for your use of the Service.

By submitting your payment details, you authorize us to charge all Fees incurred through your Account to any such payment instrument(s). Should automatic billing fail to occur for any reason, we will issue an electronic invoice indicating that you must proceed manually by a certain deadline date with full payment corresponding to the Billing Cyle indicated on such invoice.

Taxes. All prices and fees displayed on the Services are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services or other taxes, fees, or charges now in force or enacted in the future (“Taxes”).  Any applicable Taxes are based on the rates applicable to the billing address you provide to us and will be calculated at the time of a transaction is charged to your Account.  Unless otherwise indicated, all prices, fees and other charges are in U.S. dollars, and all payments shall be in U.S. currency.

Refunds. Except where required by law or as otherwise agreed to in writing with Multiple, Subscription Fees are non-refundable.

4. User Generated Content

“User Generated Content” is defined as any content, information, and materials that may be textual, audio, or visual that you provide, submit, upload, publish, or make otherwise available to the Services and our users. You are solely responsible for User Generated Content, and we act merely as a passive conduit for your online distribution and publication of your User Generated Content. You acknowledge and agree that Multiple:

• Is not involved in the creation or development of User Generated Content.
• Disclaims any responsibility for User Generated Content.
• Cannot be liable for claims arising out of or relating to User Generated Content.
• Is not obligated to monitor, review, or remove User Generated Content, but reserves the right to limit or remove User Generated Content on the Services at its sole discretion.

You hereby represent and warrant to Multiple that your User Generated Content (i) will not be false, inaccurate, incomplete or misleading; (ii) will not infringe on any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity, personality or privacy; (iii) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam or privacy); (iv) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (v) will not be obscene or contain pornography (including but not limited to child pornography) or be harmful to minors; (vi) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (vii) will not represent you being employed or directly engaged by or affiliated with Multiple or purport you to act as a representative or agent of Multiple; and (viii) will not create liability for Multiple or cause Multiple to lose (in whole or in part) the services of its ISPs or other suppliers.

By making available any User Generated Content through the Services, you hereby grant to Multiple a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, access, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Generated Content on, through or by means of the Services. We do not claim any ownership rights in any such User Generated Content and nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit any such User Generated Content.

5. Maintenance and Support

Maintenance. We will use commercially reasonable effort to provide you with at least three (3) business days advance notice of regularly scheduled maintenance and at least seven (7) days advance notice in the case of scheduled downtime for the deployment of major product releases (collectively, “Scheduled Downtime”); provided, however, that Company shall not be liable for failure to deliver notice ahead of any such Scheduled Downtime. Scheduled Downtime will be scheduled to occur on weekends and United States federal holidays whenever possible.

Support. If you require assistance with the Services or your Account, you may contact support@multiple.dev.

6. Representations, Warranties and Covenants

Your Representations and Warranties. You represent and warrant that: (i) you are 18 years of age or older or are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; (ii) possess all necessary third-party licenses, consents, and/or agreement necessary to permit you to access and use the Services; and (ii) you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.

You further represent and warrant that (i) you have read, understand, and agree to be bound by these Terms of Service and the Privacy Policy in order to access and use the Services, and (ii) when using or accessing the Services, you will act in accordance with any applicable local, state, or federal law or custom and in good faith.

Restrictions on Use. You agree not to engage in any of the following prohibited activities, among others: (i) copying, distributing, or disclosing any part of the Services in any medium other than as allowed by the Services and these Terms of Service; (ii) using any automated system (other than any functionalities of the Services), including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services; (iii) transmitting spam, chain letters, or other unsolicited email or attempting to phish, pharm, pretext, spider, crawl, or scrape; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; (v) violating any international, federal, provincial or state regulations, rules, laws, or local ordinances; (vi) conducting any unlawful purposes or soliciting others to perform or participate in any unlawful acts, including but not limited to hacking systems of others, launching distributed denial-of-service (DDoS) or other such attacks, or accessing or attempting to access the systems or services of others for which you do not have authorization or permission to so access; (vii) uploading invalid data, viruses, worms, or other software agents through the Services; (viii) infringing upon or violate our intellectual property rights or the intellectual property rights of others; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) harassing, insulting, harming, abusing, defaming, abusing, harassing, stalking, threatening, intimidating or otherwise violating the legal rights (such as of privacy and publicity) of any other users or visitors of the Services or staff member of Multiple; (xi) interfering with or any activity that threatens the performance, security or proper functioning of the Services; (xii) uploading or transmitting viruses or any other type of malicious code; (xiii) attempting to decipher, decompile, disassemble or reverse engineer any of the software or algorithms used to provide the Services; (xiv) bypassing the security features or measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein; (xv) attempting to access unauthorized Accounts or to collect or track the personal information of others; (xvi) using the Services for any purpose or in any manner that infringes the rights of any third party; or (xvii) encouraging or enabling any other individual to do any of the foregoing.

You hereby warrant and represent that, other than as fully and promptly disclosed to Multiple as set forth below, you do not have any motivation, status, or interest which Multiple may reasonably wish to know about in connection with the Services, including without limitation, if you are using or will or intend to use the Services for any journalistic, investigative, or unlawful purpose. You hereby warrant and represent that you will promptly disclose to Multiple in writing any such motivation, status or interest, whether existing prior to registration or as arises during your use of the Services.

7. Termination and Suspension

Unless otherwise agreed to in writing between you and Multiple, either party may terminate these Terms of Service for any or no cause, upon 15 days written notice to the non-terminating party.  You may cancel and delete your Account at any time by either using the features on the Services to do so (if applicable and available) or by written notice to support@multiple.dev. After cancellation, you will no longer have access to your Account, your profile or any other information through the Services. The provisions of these Terms of Service which by their intent or meaning intended to survive such termination, including without limitation the provisions relating to disclaimer of warranties, limitations of liability, and indemnification, shall survive the any termination of these Terms of Service and any termination of your use of or subscription to the Services and shall continue to apply indefinitely.

We reserve the right to refuse the Services to anyone for any reason at any time.  Multiple may terminate or limit your right to use the Services if we are investigating or believe that you have breached any provision of this Agreement, by providing you with written or email notice. Such termination or limitation will be effective immediately upon delivery of such notice.  If Multiple terminates or limits your right to use the Services pursuant to this section, you are prohibited from registering and creating a new Account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

Even after your right to use the Services is terminated or limited, this Agreement will remain enforceable against you. Multiple reserves the right to take appropriate legal action, including but not limited to pursuing arbitration in accordance with Section 13 of these Terms of Service.

Multiple reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Services at its sole discretion. Multiple is not liable to you for any modification or discontinuance of all or any portion of the Services. Multiple has the right to restrict anyone from completing registration as a user if Multiple believes such person may threaten the safety and integrity of the Services, or if, in Multiple’s discretion, such restriction is necessary to address any other reasonable business concern.

Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all your data, including any User Generated Content, in the normal course of operation. Your data cannot be recovered once your Account is terminated or cancelled.

8. Links to Third-Party Websites

The Services may contain links (such as hyperlinks) to third-party websites. Such links do not constitute endorsement by Multiple or association with those websites, their content or their operators. Such links (including without limitation external websites that are framed by the Services as well as any advertisements displayed in connection therewith) are provided as an information service, for reference and convenience only. Multiple does not control any such websites, and is not responsible for their (i) availability or accuracy, or (ii) content, advertising, products, or services. It is your responsibility to evaluate the content and usefulness of the information obtained from other websites. You acknowledge and agree that Multiple is not involved in the creation or development of third-party websites and disclaims any responsibility for third-party websites, and cannot be liable for claims arising out of or relating to third-party websites. Further, you acknowledge and agree that Multiple has no obligation to monitor, review, or remove links to third-party websites, but reserves the right to limit or remove links to third-party websites on the Services at its sole discretion.

The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites. You access such third-party websites at your own risk. Multiple expressly disclaims any liability arising in connection with your use and/or viewing of any websites or other material associated with links that may appear on the Services. You hereby agree to hold Multiple harmless from any liability that may result from the use of links that may appear on the Services.

As part of the functionality of the Services, you may link your Account with online accounts you may have with third-party service providers, such as Google or GitHub (each such account, a “Third-Party Account”) by either: (i) providing your Third-Party Account login information through the Services; or (ii) allowing Multiple to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Multiple and/or grant Multiple access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Multiple to pay any fees or making Multiple subject to any usage limitations imposed by such third-party service providers. By granting Multiple access to any Third-Party Accounts, you understand that (1) Multiple may access, make available and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “SNS Content”) so that it is available on and through the Services via your Account, including without limitation any friend lists, and (2) Multiple may submit and receive additional information to your Third-Party Account to the extent you are notified of this when you link your Account with the Third-Party Account. Unless otherwise specified in these Terms of Service, all SNS Content, if any, shall be considered to be User Generated Content. Depending on the Third-Party Accounts you choose, and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your Account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or Multiple’s access to such Third-Party Account is terminated by the third-party service provider, then SNS Content may no longer be available on and through the Services. You will have the ability to disable the connection between your Account on the Services and your Third-Party Accounts at any time, as set forth below. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD PARTY PROVIDERS. Multiple makes no effort to review any SNS Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and Multiple is not responsible for any SNS Content.

9. Intellectual Property Rights

Our Proprietary Materials. All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces and other content (collectively “Proprietary Material”) that users see or read through the Services is owned by Multiple, excluding User Generated Content, which users hereby grant Multiple a license to use. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. Multiple owns all right, title and interest in and to (i) the Services and the Software, including all improvements, enhancements, derivative works, and modifications thereto, (ii) any software, applications, inventions, or other technology developed in connection with any onboarding and implementation services, (iii) all data based on or derived from Customer Data (as defined below), (iv) Proprietary Material, as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the United States Copyright Act, as amended, and (v) all intellectual property rights related to any of the foregoing. The Proprietary Material is protected by the domestic and international laws governing copyright, patents, and other proprietary rights. You may not copy, download, use, redesign, reconfigure, or retransmit anything from the Services without Multiple’s express prior written consent and, if applicable, the holder of the rights to the User Generated Content.

Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of Multiple and, if applicable, the holder of the rights to the User Generated Content.

The service marks and trademarks of Multiple, including without limitation Multiple and Multiple logos, are service marks owned by Multiple. Any other trademarks, service marks, logos and/or trade names appearing via the Services are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

Customer Data. You shall own all right, title, and interest in and to all non-public data provided by you to us enabling us to provide you with access to and use of the Services (“Customer Data”). You shall further own all right, title, and interest in and to the Customer Data. You  hereby grant to Multiple a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, access, process, save, store, modify, create derivative works based upon, distribute, transmit, and otherwise process the Customer Data in connection with operating, providing, and improving the Services.  

Customer Marks. You shall own all right, title, and interest in and to all of your trademarks, trade names, service marks, and any visual representations thereof, including logos, designs, symbols, word marks, images, colors and color combinations.

Feedback. Additionally, you may choose to or we may invite you to submit comments, ideas, or feedback about the Services, including without limitation about how to improve our services or our products (“Feedback”). By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Multiple under any fiduciary or other obligation, and that we are free to use the Feedback without any additional compensation to you, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Multiple does not waive any rights to use similar or related Feedback previously known to Multiple, developed by its employees, or obtained from sources other than you. You acknowledge that all email and other correspondence that you submit to us shall become our sole and exclusive property.

Multiple Analytics. Notwithstanding anything to the contrary herein, we shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom) (collectively, “Derived Data”), and  Company will be free (during and after the Term) to (i) use Derived Data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose Derived Data solely in aggregate or other de-identified form in connection with its business and for any lawful purpose. The Company shall own all right, title, and interest in and to the Derived Data.

Publicity. Notwithstanding anything to the contrary herein, during the Term, you grant Multiple the right to (i) identify the Account Owner as a Multiple customer and (ii) display the Account Owner’s Customer Marks, in each case of (i) and (ii), in any of written, oral, or electronic format, including on our website and in marketing or promotional materials. During the Term, you hereby grant to Multiple a non-exclusive, revocable, non-transferable, royalty-free license to use, copy and distribute Customer Marks solely for the purposes set forth in this paragraph.

Reservation of Rights. No rights or licenses are granted hereby except as expressly set forth herein.

10. Confidential Information

Use and Nondisclosure. Each party acknowledges that Confidential Information (as defined below) is a valuable, special and unique asset of the disclosing party and agrees that the receiving party will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than using the Services in accordance with these Terms of Service. If relevant, the receiving party may disclose the Confidential Information to its authorized employees and agents provided that they are also bound to maintain the confidentiality of Confidential Information. Each party shall promptly notify the disclosing party in writing of any circumstances that may constitute unauthorized disclosure, transfer, or use of Confidential Information. Each party shall use commercially reasonable efforts to protect Confidential Information from unauthorized disclosure, transfer or use. Each party shall return or destroy all originals and any copies of any and all materials containing Confidential Information to the disclosing party upon termination of this Agreement for any reason whatsoever.

Exclusions. The obligations and restrictions set forth in Section 10 will not apply to any information that: (i) is or becomes generally known to the public through no fault of or breach of these Terms of Service by the receiving party; (ii) is rightfully known by the receiving party at the time of disclosure; (iii) is independently developed by the receiving party without use of, or reference to, the disclosing party’s Confidential Information; or (iv) the receiving party rightfully obtains from a third party who has the right to disclose such information without breach of any confidentiality obligation to the disclosing party.

Permitted Disclosures. The provisions of this Section 10 will not restrict either party from disclosing Confidential Information pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided that the party required to make such a disclosure gives reasonable notice to the other party (if legally permitted) to enable it to contest such order or requirement or limit the scope of such request. The party responding to such an order or requirement will only disclose that information that is expressly required.

The term “Confidential Information” shall mean any and all of a disclosing party’s trade secrets, confidential and proprietary information, and all other information and data of the disclosing party that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances, strategic and other proprietary and confidential information relating to the disclosing party or the disclosing party’s business, operations or properties, including information about the disclosing party’s staff, users or partners, or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MULTIPLE MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED THROUGH THE SERVICES OR THE CONTENT OF ANY SITES LINKED TO THE SERVICES AND ASSUMES NO LIABILITY OR RESPONSIBILITY IN CONTRACT, WARRANTY OR IN TORT FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, INCLUDING BUT NOT LIMITED TO DAMAGE TO CUSTOMER SYSTEMS OR EQUIPMENT, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; AND (IV) EVENTS BEYOND OUR REASONABLE CONTROL.

EXCEPT FOR BREACHES OF SECTION 10 (CONFIDENTIALITY) AND SECTION 12 (INDEMNIFICATION), UNDER NO CIRCUMSTANCES WILL EITHER PARTY OR ITS AFFILIATES OR ITS CORPORATE PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, ACTUAL, CONSEQUENTIAL, ECONOMIC, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, EQUIPMENT DAMAGE, SYSTEM FAILURE, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY SUCH PARTY, DAMAGE TO CUSTOMER SYSTEMS, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES) ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT EITHER PARTY OR THEIR AFFILIATES OR THEIR CORPORATE PARTNERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE LOWER OF (I) THE TOTAL FEES PAID BY YOU TO MULTIPLE DURING THE SIX MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE OR (II) ONE HUNDRED DOLLARS ($100), TO THE EXTENT PERMITTED BY APPLICABLE LAW.

12. Indemnification

You hereby agree to indemnify, defend, and hold harmless Multiple and its officers, directors, employees, agents, attorneys, insurers, successors and assigns (the “Multiple Indemnified Parties”) from and against any and all claims, suits, liabilities, damages, losses, and expenses (including, without limitation, reasonable legal and accounting fees) (collectively, “Liabilities”) incurred in connection with (i) your use or inability to use the Services, or (ii) your breach or violation of this Agreement; (iii) your violation of any law, or the rights of any user or third party and (iv) any content submitted by you or using your Account to the Services, including, but not limited to the extent such content may infringe on the intellectual rights of a third party or otherwise be illegal or unlawful. You also agree to indemnify the Multiple Indemnified Parties for any Liabilities resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or loan on our infrastructure. Multiple reserves the right, in its own sole discretion, to assume the exclusive defense and control at its own expense of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the prior written consent of Multiple.

Multiple hereby agrees to indemnify, defend, and hold harmless you and your officers, directors, employees, agents, attorneys, insurers, successors and assigns (the “Customer Indemnified Parties”, and together with the Multiple Indemnified Parties, the “Indemnified Parties”) from and against any and all Liabilities incurred in connection with any claim that the Services or the Software infringe on the intellectual rights of a third party or otherwise be illegal or unlawful.

Each party’s obligations under this Section 12 are contingent upon: (i) the applicable Indemnified Party providing the indemnifying party with prompt written notice of such claim (provided that any delay or failure to give such notice will not waive nor diminish any rights of an Indemnified Party except to the extent that the rights of the indemnifying party are actually prejudiced thereby); (ii) the applicable Indemnified Party providing reasonable cooperation to the indemnifying party, at the indemnifying party’s expense, in the defense and settlement of such claim; and (iii) the indemnifying party having sole authority to defend or settle such claim, provided that the indemnifying party may not settle or compromise the claim without the applicable Indemnified Party’s consent unless such settlement (x) includes a release of all covered claims pending against the applicable Indemnified Party; (y) contains no admission of liability or wrongdoing by the Indemnified Party; and (z) imposes no obligations upon the Indemnified Party. THE PROVISIONS OF THIS SECTION 12 SET FORTH THE SOLE AND EXCLUSIVE OBLIGATIONS, AND SOLE AND EXCLUSIVE REMEDIES, WITH RESPECT TO INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF ANY KIND.

13. Dispute Resolution – Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND PRL CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND PRL TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.

You agree that, in the event any dispute or claim arises out of or relating to your use of the Services, you will contact us at support@multiple.dev and you and Multiple will attempt in good faith to negotiate a written resolution of the matter directly. You agree that if the matter remains unresolved for 30 days after notification (via certified mail or personal delivery), such matter will be deemed a “Dispute” as defined below.  Except for the right to seek injunctive or other equitable relief described under the “Binding Arbitration” section below, should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys' fees, even if you may have been entitled to them otherwise.

Binding Arbitration. You and Multiple agree that any dispute, claim or controversy arising out of or relating to this Agreement or to your use of the Services (collectively “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This means that you and Multiple both agree to waive the right to a trial by jury. Notwithstanding the foregoing, you may bring a claim against Multiple in “small claims” court, instead of by arbitration, but only if the claim is eligible under the rules of the small claims court and is brought in an individual, non-class, and non-representative basis, and only for so long as it remains in the small claims court and in an individual, non-class, and non-representative basis.

Class Action Waiver. You and Multiple agree that any proceedings to resolve Disputes will be conducted on an individual basis and not in a class, consolidated, or representative action. This means that you and PRL both agree to waive the right to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and Multiple agree otherwise in writing, the arbitrator in any Dispute may not consolidate more than one person’s claims and may not preside over any form of class action proceeding.

Arbitration Administration and Rules. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution’ section. (The AAA Rules are available at http://www.adr.org or by calling the AAA at 1-800-778-7879).

Arbitration Process. A party who desires to initiate the arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of arbitrators with relevant experience. If the parties are unable to agree upon an arbitrator within seven days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with AAA Rules.

Arbitration Location and Procedure. Unless you and Multiple agree otherwise, the seat of the arbitration shall be in San Francisco, California. If your claim does not exceed USD$10,000, then the arbitration will be conducted solely on the basis of documents you and Multiple submit to the arbitrator, unless you request a hearing and the arbitrator then determines that a hearing is necessary. If your claim exceeds USD$10,000, your right to a hearing will be determined by AAA Rules. Subject to AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. Hearings may be conducted by telephone or video conference, if requested and agreed to by the parties.

Arbitrator’s Decision and Governing Law. The arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized by law. The arbitrator will render an award within the timeframe specified in the AAA Rules. Judgment on the arbitration may be entered in any court having jurisdiction thereof. Any award of damages by an arbitrator must be consistent with the “Disclaimers and Limitations of Liability” section above. The arbitrator may award declaratory or injunctive relief in favor of the claimant only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Fees. Each party’s responsibility to pay the arbitration filing, administrative and arbitrator fees will depend on the circumstances of the arbitration and are set forth in the AAA Rules.

14. Governing Law

Except as provided in Section 13 or expressly provided in writing otherwise, this Agreement and your use of the Services will be governed by, and will be construed under, the laws of the State of California, without regard to choice of law principles. This choice of law provision is only intended to specify the use of California law to interpret this Agreement.

15. No Agency; No Employment

No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

16. General Provisions

Failure by Multiple to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the complete and exclusive agreement between you and Multiple with respect to its subject matter, and supersedes and governs any and all prior agreements or communications. The provisions of this Agreement are intended to be interpreted in a manner which makes them valid, legal, and enforceable. Except for the “Class Action Waiver” in Section 13, in the event any provision is found to be partially or wholly invalid, illegal or unenforceable, (i) such provision shall be modified or restructured to the extent and in the manner necessary to render it valid, legal, and enforceable or, (ii) if such provision cannot be so modified or restructured, it shall be excised from the Agreement without affecting the validity, legality or enforceability of any of the remaining provisions. This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent, including but not limited to assignments: (1) to a parent or subsidiary, (2) to an acquirer of assets, or (3) to any other successor or acquirer. Any assignment in violation of this section shall be null and void. This Agreement will inure to the benefit of Multiple, its successors and assigns.

17. Changes to this Agreement and the Services

Multiple reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement (including these Terms of Service and Privacy Policy) and review, improve, modify or discontinue, temporarily or permanently, the Services or any content or information through the Services at any time, effective with or without prior notice and without any liability to Multiple. Multiple will endeavor to notify you of material changes by email, but will not be liable for any failure to do so. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Services. Your continued use of the Services following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Multiple may also impose limits on certain features or restrict your access to part or all of the Services without notice or liability.

18. No Rights of Third Parties

None of the terms of this Agreement are enforceable by any persons who are not a party to this Agreement.

19. Notices and Consent to Receive Notices Electronically

You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which this Agreement refers electronically including without limitation by e-mail or by posting Notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. Unless otherwise specified in this Agreement, all notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by a recognized overnight delivery service.

20. Contacting Us

If you have any questions about these Terms of Service or about the Services, please contact us by email at support@multiple.dev or by mail to PRL, Inc., 2261 Market Street #4932, San Francisco, CA 94114.

‍